Frequently Asked Questions
Everything you need to know about your luxury home cinema experience.
What is the typical delivery timeframe for my theater seating?
In-stock items usually ship within 3-5 business days. Once dispatched, transit time typically takes 7-14 days depending on your location and the selected delivery method, such as White Glove Delivery.
Do you offer White Glove Delivery and assembly services?
Yes, we offer a White Glove Delivery service which includes bringing the furniture into your room of choice, professional assembly, and the removal of all packaging materials.
What kind of warranty comes with Valencia Theater Seating products?
All our seating products come with a comprehensive 3-year manufacturer's warranty covering the frame, motor mechanisms, and electronics, ensuring long-term reliability for your home theater.
What materials are used in the construction of the seats?
We use premium materials including Top Grain Italian Nappa Leather 11000, high-resiliency foam, and Leggett & Platt reclining mechanisms to ensure maximum comfort and durability.
Can I request leather samples before making a purchase?
Absolutely. We offer complimentary leather swatches so you can experience the quality and color of our Italian Nappa leather in your own lighting before placing an order.
What is your return policy for furniture items?
We offer a 30-day return policy for items in their original condition. Please note that return shipping fees may apply, and custom-made orders are subject to specific terms.